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When Speaking Professionally Makes Things Worse

When Speaking Professionally Makes Things Worse

When Speaking Professionally Makes Things Worse

Nov 18, 2023 - 11:00 (EST)
1 hour

Orthopaedic Division Members Get Access for Free. Check your email for your coupon code!


Do you want to know how to speak to your patients without making them worse? We’ve been trained to speak professionally to our patients when interacting with them however, sometimes, what we say and how we say it can just as easily have a negative effect. Through the lens of a shoulder labral tear in a health care provider, Janet will work through a case study to those practicing in orthopaedic clinical settings.


  1. Recognize vulnerabilities in patients, and the risk of being too professional in your communication style.
  2. Be able to identify other issues that may be affecting patient outcome in orthopaedic disorders.
  3. Identify and change ONE THING on the day following the webinar that can be changed to ensure optimal patient recovery



  • Free for Orthopaedic Division Members 
  • $10 for CPA members (you must authenticate your CPA membership in order to see the CPA pricing tier)
  • $20 for Non-CPA Members


Webinar Details:

  • Date: November 18, 2023
  • Time: 11:00am EST
  • Speaker: Janet Holly, PT


Speaker Bio: Janet Holly, PT

Janet graduated from McMaster University in 1991 with her Bachelor of Health Science in Physiotherapy.  In 2012, she obtained the Clinical Specialist Certification in Pain Sciences and completed a Master of Science at McMaster. Her 30 years of experience working with complex, long-term pain and acute pain complicated by other significant co-morbidities has fostered a passion in pain management.

Janet is a Clinician Researcher at the Ottawa Hospital Research Institute. Her current research interest is investigating the use of virtual reality as a treatment for Complex Regional Pain Syndrome. She teaches nationally on the subjects of CRPS and complex pain.

Janet is a past chair of the Pain Science Division and was an Assessor for the Canadian Physiotherapy Association Specialty Program. She is a 30-year member or the Orthopaedic Division. She has had the good fortune to be part of the faculty for the International Association for the Study of Pain CRPS working group COMPACT and a member of the International Research Consortium for CRPS.


How to Authenticate your CPA Membership

In order to register for this webinar for free, you need to authenticate yourself as a CPA member. You only need to do this once. You can authenticate your CPA account by signing into the CPA portal on this page.

Learn more about the CPA - Embodia partnership here.

If you have any further questions or require further assistance please let us know by emailing us at

The instructors
Orthopaedic Division

The Orthopaedic Division of the Canadian Physiotherapy Association helps our members improve their skills and service delivery through education, resources and networking.

With a reputation built on excellent instructors and a rigorous examination process, the Division offers tailored online e-learning, webinars, workshops, courses and practice resources for members at a reasonable cost and time commitment. Members learn from other practicing physiotherapists and stay current with a regularly updated curriculum and program delivery based on providing quality and modern treatment.

Canadian Physiotherapy Association

As the vital partner for the profession, the Canadian Physiotherapy Association (CPA) leads, advocates, and inspires excellence and innovation to promote health. CPA’s goal is to provide exceptional service, valuable information and connections to the profession of physiotherapy, across Canada and around the world.
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